Terms and Conditions
Welcome to Supreme Experts Janitorial Services!
By accessing this website, we assume you accept these terms and conditions. Do not continue to use Supreme Experts Janitorial Services if you do not agree to take all of the terms and conditions stated on this page.
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Terms and Conditions
Please read these Terms and Conditions thoroughly. Any agreements that Provider enters into for the delivery of services will be governed by these Terms and Conditions. Provider will require Customer's explicit written consent to these Terms and Conditions before offering any services.
1. Definitions
1.1 In these Terms and Conditions, unless expressly stated otherwise:
- “Business Day” refers to any weekday that is not a public holiday.
- “Business Hours” are from 09:00 a.m. to 5:00 p.m. on a Business Day.
- “Charges” include:
- (a) amounts specified in Section 5 of the Statement of Work; and
- (b) any amounts mutually agreed upon in writing from time to time.
- “Contract” means any agreement made under these Terms and Conditions between Provider and Customer.
- “Customer” is the person or entity identified in Section 1 of the Statement of Work.
- “Customer Confidential Information” includes any information disclosed by Customer to Provider during the Term that was marked as confidential, described as confidential, or should reasonably be understood to be confidential.
- “Customer Consumables” are consumables owned or sourced by Customer for use by Provider in delivering the Services.
- “Customer Equipment” refers to equipment owned or sourced by Customer for use by Provider in delivering the Services.
- “Customer Premises” means any location owned or controlled by Customer where Services are provided by Provider’s personnel.
- “Customer Representatives” are individuals identified in Section 6 of the Statement of Work, including any additional or replacement persons appointed by Customer with written notice to Provider.
- “Effective Date” is the date of execution of a Statement of Work incorporating these Terms and Conditions.
- “Force Majeure Event” refers to events beyond reasonable control (e.g., power failures, fires, floods, riots, strikes, wars, epidemics).
- “Minimum Term” is the period specified in Section 2 of the Statement of Work.
- “Provider” is Supreme Experts Facility Solutions.
- “Provider Consumables” are consumables owned or sourced by Provider for use in delivering the Services.
- “Provider Equipment” refers to equipment owned or sourced by Provider for use in delivering the Services.
- “Provider Representatives” are individuals identified in Section 6 of the Statement of Work, including any additional or replacement persons appointed by Provider with written notice to Customer.
- “Services” are the cleaning services specified in Section 3 of the Statement of Work.
- “Statement of Work” is a written agreement detailing the work to be performed, signed by both parties.
- “Term” is the duration of the Contract, starting from Clause 2.1 and ending as per Clause 2.2.
- “Terms and Conditions” include all documents containing the provisions of the Contract, including amendments over time.
2. Term
2.1 The Contract becomes effective on the Effective Date.
2.2 Unless terminated as per Clause 19, the Contract continues indefinitely.
2.3 Each Statement of Work constitutes a separate contract under these Terms and Conditions unless explicitly agreed otherwise in writing.
3. Services
3.1 Provider shall deliver the Services to Customer as per these Terms and Conditions.
3.2 Provider will perform the Services with reasonable skill and care.
3.3 Provider offers a Quality Clean Guarantee. If Customer believes the Services do not meet the standard specified in Clause 3.2, Customer must notify Provider within 24 hours of the Original Clean. If the Services fail to meet the standard, Customer is entitled to a Free Re-Clean. The Quality Clean Guarantee does NOT apply to:
- Items not on the 58-point checklist
- Free clean appointments
- Other Free Re-Cleans
- Unsafe conditions (e.g., biohazards, hoarding)
- Post-construction/renovation cleans
- Move out cleans
There is no limit to the number of Free Re-Cleans, but excessive or unreasonable requests may lead to additional charges or voiding of the guarantee.
3.4 Due to the Quality Clean Guarantee, PROVIDER DOES NOT OFFER REFUNDS. By using Provider’s Services, Customer agrees to this NO REFUND policy.
3.5 Provider will allocate necessary personnel time and expertise for satisfactory and timely completion of the Services.
3.6 Provider will comply with reasonable Customer requests related to the Services.
4. Services Appointment
4.1 Provider will deliver the Services within the timeframes specified in the Statement of Work or as agreed in writing.
4.2 Customer acknowledges that Provider will strive to meet the specified timeframes but may be delayed due to other commitments. Such delays will not constitute a breach of the Contract.
4.3 If a party wishes to reschedule a Services appointment, they must give written notice at least 5 Business Days before the appointment. Both parties will use reasonable efforts to agree on a new appointment, subject to Provider’s existing commitments.
4.4 If Provider cannot complete a Services appointment due to personnel issues or illness, Provider will not be in breach of these Terms and Conditions, provided reasonable efforts are made to reschedule. If unsuccessful, Customer will not be liable for the missed appointment and will receive a credit for future charges.
5. Provider Personnel
5.1 Provider will ensure all personnel involved in delivering the Services:
- (a) have been interviewed by Provider; and
- (b) are trained in delivering the Services.
6. Customer Premises
6.1 Customer shall:
- (a) provide Provider with necessary access to the Customer Premises for the Services;
- (b) maintain the Premises in good order and in compliance with laws;
- (c) ensure the health and safety of Provider’s personnel at the Premises;
- (d) inform Provider of all relevant health, safety, and security regulations; and
- (e) maintain reasonable insurance coverage for Provider’s personnel while at the Premises.
6.2 Provider will comply with all reasonable health, safety, and security regulations provided by Customer while at the Premises.
7. Customer Obligations
7.1 Unless otherwise agreed in writing, Customer must provide or procure cooperation, input, documentation, and any required licenses/permits necessary for Provider to fulfill its obligations.
7.2 Customer must provide access to running water and electricity.
8. Provider Equipment and Provider Consumables
8.1 Provider uses environmentally friendly supplies and equipment for cleaning Customer Premises. This includes a ULV disinfectant fogger machine and measures against COVID-19 based on EPA recommendations.
8.2 With Customer’s consent, Provider may store supplies or equipment at the Customer Premises.
8.3 Unless otherwise stated in writing, Provider does not supply conventional mop and bucket, step stool, microfiber towel, toilet brush, specialty products (e.g., Windex, paper towels), or stainless steel cleaner. Provider will use these items if provided by Customer with instructions.
8.4 Within 10 Business Days following the Contract’s termination, Customer will return all Provider Equipment and Consumables.
9. Customer Equipment and Customer Consumables
9.1 Customer must provide any equipment and consumables reasonably requested by Provider for the Services.
9.2 Provider will use Customer Equipment and Consumables solely for delivering the Services.
9.3 Customer must ensure that Customer Equipment and Consumables are in good working order and suitable for the Services.
10. Representatives
10.1 Customer must ensure all instructions are given by a Customer Representative to a Provider Representative. Provider may treat these instructions as fully authorized and may decline any instructions not given accordingly.
11. Charges
11.1 Customer shall pay the Charges as per these Terms and Conditions and the Statement of Work.
11.2 Provider may change Charges by giving Customer 30 days written notice, possibly due to changes in product/equipment costs, updated recommendations, or reassessment of Services’ value. These changes are at Provider’s sole discretion.
12. Authority
12.1 By using the Services, Customer agrees that:
- (a) Customer can form a binding agreement with Provider;
- (b) Customer will comply with these Terms and Conditions and applicable laws;
- (c) Customer understands that Provider is protected by relevant trademark and copyright laws. If using Services on behalf of an entity, Customer asserts they are authorized to agree to these Terms on behalf of that entity.
13. Payments
13.1 Provider will invoice Customer as per Section 5 of the Statement of Work.
13.2 Customer must pay the Charges as per Section 5 of the Statement of Work.
13.3 Payments must be made by debit card, credit card, or ACH.
13.4 If Customer fails to pay any amount due, Provider may charge interest at 10% per annum, accruing daily until full payment is made.
14. Provider's Confidentiality Obligations
14.1 Provider must:
- (a) keep Customer Confidential Information strictly confidential;
- (b) protect Customer Confidential Information with the same care as Provider’s own confidential information;
- (c) act in good faith regarding Customer Confidential Information.
14.2 Provider may disclose Customer Confidential Information to its officers, employees, advisers, insurers, agents, and subcontractors who are bound to protect it.
14.3 This Clause does not apply to information that is known before disclosure, becomes public through no fault of Provider, or is received from a third party without breach of confidentiality.
14.4 Provider may disclose Customer Confidential Information if required by law or regulation.
14.5 These confidentiality obligations continue after the Contract ends.
15. Warranties
15.1 Provider assures Customer that it possesses the legal right and authority to enter into the Contract and fulfill its obligations under these Terms and Conditions.
15.2 Customer assures Provider that it possesses the legal right and authority to enter into the Contract and fulfill its obligations under these Terms and Conditions.
15.3 All warranties and representations of the parties regarding the subject matter of the Contract are explicitly stated in these Terms and Conditions. To the fullest extent allowed by applicable law, no other warranties or representations concerning the subject matter of the Contract will be implied into the Contract or any related contract.
16. Customer Indemnity
16.1 Customer agrees to indemnify, defend, and hold harmless Provider, its affiliates, directors, officers, stockholders, employees, licensors, agents, and assigns, from and against any and all complaints, charges, liabilities, damages, losses, costs, and expenses (including legal expenses and amounts reasonably paid in settlement of legal claims) arising directly or indirectly or in any way related to any breach by the Customer of these Terms and Conditions, any negligence or fault by Customer, or any other violation of any law by Customer, to the maximum extent permitted by law.
17. Limitations and Exclusions of Liability
17.1 TO THE MAXIMUM EXTENT PERMITTED BY LAW, PROVIDER AND OUR MANAGING MEMBERS, SHAREHOLDERS, EMPLOYEES, AFFILIATES, LICENSORS, AGENTS, ASSIGNS, AND SUPPLIERS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR MULTIPLE DAMAGES, OR ANY LOSS OF PROFITS OR REVENUES, WHETHER INCURRED DIRECTLY OR INDIRECTLY, OR ANY LOSS OF DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, RESULTING FROM (A) PROVIDER SERVICES, PROVIDER’S FAILURE OR INABILITY TO RENDER SERVICES, CUSTOMER’S ACCESS TO OR INABILITY TO ACCESS/USE THE SERVICES, OR (B) THE UNAUTHORIZED ACCESS, USE, OR ALTERATION OF CUSTOMER’S CONTENT OR CUSTOMER PREMISES, EVEN IF PROVIDER HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
17.2 Nothing in these Terms and Conditions will limit or exclude any liability:
- (a) for death or personal injury resulting from negligence;
- (b) for fraud or fraudulent misrepresentation; or
- (c) in any way that is not permitted under applicable law.
17.3 The limitations and exclusions of liability set out in this Clause 17 and elsewhere in these Terms and Conditions:
- (a) are subject to Clause 17.1; and
- (b) govern all liabilities arising under these Terms and Conditions or relating to the subject matter of these Terms and Conditions, including liabilities arising in contract, in tort (including negligence), and for breach of statutory duty, except to the extent expressly provided otherwise in these Terms and Conditions.
17.4 The Provider will not be liable to the Customer in respect of any loss(es) of:
- (a) profits or anticipated savings;
- (b) revenue or income;
- (c) use or production;
- (d) business, contracts, or opportunities;
- (e) anything arising out of or resulting from a Force Majeure Event; or
- (f) any special, indirect, or consequential nature.
17.5 The liability of the Provider to the Customer under the Contract in respect of any event or series of related events shall not exceed the lesser of:
- (a) $10,000; and
- (b) the total amount paid and payable by the Customer to the Provider under the Contract in the 12-month period preceding the commencement of the event or events.
18. Force Majeure Event
18.1 If a Force Majeure Event causes a failure or delay in either party performing any obligation under the Contract, other than any obligation to make a payment, that obligation will be suspended for the duration of the Force Majeure Event.
18.2 A party that becomes aware of a Force Majeure Event which causes or is likely to cause any failure or delay in that party performing any obligation under the Contract must:
- (a) promptly notify the other; and
- (b) inform the other of the period for which it is estimated that such failure or delay will continue.
18.3 A party whose performance of its obligations under the Contract is affected by a Force Majeure Event must take reasonable steps to mitigate the effects of the Force Majeure Event.
19. Termination
19.1 After the Minimum Term has elapsed, either party may terminate the Contract by giving the other party not less than 30 days' written notice of termination, provided that the termination date in such written notice is on either the 15th or the last day ofany given month.
19.2 Either party may terminate the Contract immediately by giving written notice of termination to the other party if:
- (a) the other party commits any material breach of the Contract;
- (b) the other party commits a breach of the Contract and fails to remedy said breach within 10 days following delivery of written notice from the innocent party requesting that the breach be remedied; or
- (c) the other party persistently breaches the Contract, irrespective of whether such breaches collectively constitute a material breach.
19.3 Provider may terminate the Contract immediately by giving written notice to Customer if any amount due to be paid by Customer to Provider under the Contract is unpaid by the due date and remains unpaid seven (7) days after said due date.
20. Effects of Termination
20.1 Upon the termination of the Contract, all provisions of these Terms and Conditions shall cease to have effect, except that the following provisions shall survive and continue to have effect: Clauses 1, 8.4, 12, 13.2, 13.3, 13.4, 14, 15.3, 16, 17, 20, 21, 24, 25, 26, 27, 28, 30, 32, and 34.
20.2 Except as these Terms and Conditions expressly provide otherwise, the termination of the Contract shall not affect the accrued rights of either party.
21. Status of Provider
21.1 Provider is not an employee of Customer, but an independent contractor.
22. Notices
22.1 Any notice given under these Terms and Conditions must be in writing, regardless of whether it is described as requiring "written notice" in these Terms and Conditions.
22.2 Any notice from one party to the other under these Terms and Conditions must be given by one of the following methods (using the relevant contact details set out in Section 7 of the Statement of Work):
- (a) delivered personally or sent by courier, in which case the notice shall be deemed to be received upon delivery;
- (b) sent by USPS mail, UPS, or FedEx, in which case the notice shall be deemed to be received 3 Business Days following posting; or
- (c) sent by electronic mail, in which case the notice shall be deemed to be received upon delivery if given on a Business Day during Business Hours; otherwise, it will be deemed to be received on the following Business Day.
22.3 The addressee and contact details set out in Section 7 of the Statement of Work may be updated from time to time by a party giving written notice of the update to the other party in accordance with this Clause 22.
23. Subcontracting
23.1 Provider must not subcontract any of its obligations under the Contract without the prior written consent of Customer, provided that Customer must not unreasonably withhold or delay the giving of such consent.
23.2 Provider shall remain responsible to the Customer for the performance of any subcontracted obligations.
24. General
24.1 Failure to enforce any provision of the Contract shall not be deemed a waiver of the same.
24.2 If any provision of the Contract is determined by any court or other competent authority to be unlawful and/or unenforceable, the other provisions of the Contract will continue in effect. If any unlawful and/or unenforceable provision would be lawful or enforceable if part of it were deleted, that part will be deemed to be deleted, and the rest of the provision will continue in effect (unless that would contradict the clear intention of the parties, in which case the entirety of the relevant provision will be deemed to be deleted).
24.3 The Contract may not be varied except by a written document signed by or on behalf of each of the parties.
24.4 Customer hereby agrees that Provider may assign Provider’s contractual rights and obligations under the Contract to any successor to all or a substantial part of the business of Provider from time to time. Save to the extent expressly permitted by applicable law, Customer must not, without the prior written consent of Provider, assign, transfer, or otherwise deal with any of Customer’s contractual rights or obligations under the Contract.
24.5 The Contract is made for the benefit of the parties and is not intended to benefit any third party or be enforceable by any third party. The rights of the parties to terminate, rescind, or agree to any amendment, waiver, variation, or settlement under or relating to the Contract are not subject to the consent of any third party.
24.6 These Terms and Conditions together with the Statement of Work shall constitute the entire agreement between the parties in relation to the subject matter of these Terms and Conditions, and shall supersede all previous agreements, arrangements, and understandings between the parties in respect.
25. Interpretation
25.1 In these Terms and Conditions, any reference to a statute or statutory provision includes:
(a) that statute or statutory provision as it may be modified, consolidated, and/or re-enacted from time to time; and
(b) any subordinate legislation made under that statute or statutory provision.
25.2 The headings of Clauses do not affect the interpretation of these Terms and Conditions.
26. Photo Release
26.1 Customer confirms that it has read, reviewed, and agreed to the Photo Release on Provider’s website and further agrees that it has no questions regarding the same. Accordingly, the Photo Release on Provider’s website is fully incorporated herein by reference and shall have the same force and effect as if separately executed.
27. Dispute Resolution
27.1 Customer confirms that it has read, reviewed, and agreed to the Dispute Resolution Agreement on Provider’s website and further agrees that it has no questions regarding the same. Accordingly, the Dispute Resolution Agreement on Provider’s website is fully incorporated herein by reference and shall have the same force and effect as if separately executed.
28. Communication and Solicitation of Provider Personnel
28.1 Provider invests heavily in training and background screening to find quality employees. Customer is therefore strictly prohibited from hiring or otherwise soliciting any of Provider’s personnel. Should Customer hire or solicit any Provider personnel (either current or having worked with Provider within the last 24 months), during the performance of the Services or eighteen (18) months after completion of said Services, Customer shall pay to Provider a violation fee of $25,000. Customer understands and agrees that exchanging contact information is considered a breach of this section and will be deemed "per se" solicitation.
28.2 Customer agrees that all communication regarding the Services, charges, payments, and anything related thereto, shall be directed to the Provider Representative(s) in Section 6 of the Statement of Work. Customer understands and agrees that directing any such communication to Provider’s personnel would be inappropriate and may hinder Provider’s ability to perform the Services and fulfill its obligations. Customer understands and agrees that Provider may appropriately deem a violation of 28.1 and/or 28.2 to be a material breach of Contract.
29. Safety
29.1 Provider strives to foster a safe environment for everyone. Provider’s cleaning staff are employed, background checked, insured and bonded, and professionally trained. Provider reserves the right to remove its employees from Customer Premises should the environment be or become unsafe.
29.2 By using the Services, Customer agrees to assist in fostering a safe environment by:
- (a) identifying fragile items and communicating this to Provider’s cleaners or Provider’s customer service team prior to the start of Customer’s cleaning appointment;
- (b) accounting for and securing all valuables prior to the start of Customer’s cleaning appointment;
- (c) notifying Provider of pets and, if necessary, placing them in designated enclosures that would not threaten Provider staff or impede Provider Services;
- (d) removing any biohazards, including, but not limited to, human bodily fluids, animal waste, rodent feces, live/dead insects, and sharp bio-products (needles, IV tubing, etc.);
- (e) not requiring or requesting the lifting or moving of furniture or heavy items; and
- (f) ensuring construction or renovation work (including touch-ups) have been completed, all contractors have left, and all equipment has been removed prior to the arrival of Provider’s staff.
In the event that Customer does not comply, Customer will be deemed to be in breach of contract and Provider’s staff will be instructed to immediately leave Customer Premises (at the discretion of Provider’s management). In such an event, Customer will not be entitled to any refund or reclean, and Provider will be entitled to exercise its rights and remedies pursuant to these Terms and Conditions.
30. Damages
30.1 Provider’s cleaning staff will conduct themselves professionally. In the rare event accidental damage occurs, Customer shall (1) notify Provider within 48 hours of when the appointment is completed either by email or by phone, (2) send or give Provider a photo of said damage within the same 48-hour period, (3) provide an estimate of the damages within 3 Business Days, and (4) be available to be contacted. Provider cannot guarantee reimbursement for damages that do not comply with this paragraph. Further, for potential caulking and grout damages, Provider does not assume responsibility for the restoration of severely worn, stained, or mildewed caulking and grout. Except in emergencies (e.g., a leaking toilet), Customer must not undertake the repair or replacement of the damage for which Customer seeks reimbursement. Provider reserves the right to contract suitable professionals to repair damages and will make payment arrangements directly with its contractors to settle any damage repair.
31. Online Account, Electronic Services/Licenses, and Rights Granted
31.1 Customer agrees to: (1) not create more than one account; (2) not create another account if Provider has already disabled Customer’s account, unless Provider gives written consent for the same; (3) not share Customer’s password. Customer understands and agrees that credits and discounts are not transferable between accounts and are not redeemable for cash. Customer also understands that its account(s) will be deactivated and allassociated credits and discounts will be removed if any of the conditions above are violated. Continued non-compliance will result in the permanent ban of the Services. If Customer believes that someone has gained access to Customer’s account, Customer shall immediately notify Provider.
31.2 Provider grants you a personal, worldwide, royalty-free, non-assignable, non-exclusive, revocable, and non-sublicensable license to access and use our desktop and mobile website, Facebook page, mobile application, and other related electronic services. Any software Provider offers may automatically download and install upgrades, updates, or other new features.
31.3 Customer may not copy, modify, distribute, sell, or lease any part of Provider’s electronic services detailed in this Section, nor may Customer reverse engineer or attempt to extract the source code of that software, unless laws prohibit these restrictions or Provider gives Customer written permission to do so. Customer may not use our branding, logos, designs, photographs, videos, or any other materials appearing or used in our electronic services without Provider’s written consent.
31.4 Provider’s electronic services may let Customer post, send, receive, upload, store content, or provide feedback or suggestions. Customer understands that in doing the foregoing, Customer is giving Provider a license to use said content and feedback free from any compensation.
32. Not Liable for Third-Party Actions/Content
32.1 Provider has not reviewed all content that may link or refer to Provider Services and Provider is not responsible for the content generated by third-party entities. The inclusion of any reference to Provider by third-party entities does not imply endorsement by Provider. Use of any such content is at Customer’s own risk. If you use a service, feature, or functionality that is operated by a third party and made available through our Services (including Services we jointly offer with the third party), each party’s terms will govern the respective party’s relationship with you. Provider is not responsible or liable for a third party’s terms or actions taken under the third party’s terms.
33. Disclaimers
33.1 THE SERVICES ARE PROVIDED “AS IS” AND TO THE EXTENT PERMITTED BY LAW WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. WHILE PROVIDER ATTEMPTS TO PROVIDE A GOOD CUSTOMER EXPERIENCE, PROVIDER DOES NOT REPRESENT OR WARRANT THAT: (A) THE SERVICES WILL ALWAYS BE SECURE, ERROR-FREE, OR TIMELY; (B) THE SERVICES WILL ALWAYS FUNCTION WITHOUT DELAYS, DISRUPTIONS, OR IMPERFECTIONS; OR (C) THAT ANY PRICING, TERMS, CONTENT, USER CONTENT, OR INFORMATION CUSTOMER OBTAINS ON OR THROUGH THE SERVICES WILL BE TIMELY OR ACCURATE. PROVIDER TAKES NO RESPONSIBILITY AND ASSUMES NO LIABILITY GREATER THAN REQUIRED BY APPLICABLE LAW.
34. Miscellaneous Provisions
34.1 The laws of Arizona, other than its conflict-of-laws principles, govern these Terms and Conditions and any claims and disputes (whether contract, tort, or otherwise) arising out of or relating to these Terms and Conditions or their subject matter. Subject to Section 27, the courts of Arizona shall have exclusive jurisdiction to adjudicate any dispute arising under or in connection with the Contract.
34.2 Provider may from time to time need to craft additional terms and conditions for Customer’s specific needs. Said additional terms, in addition to these Terms and Conditions, will also become part of the agreement between Customer and Provider if Provider has or requests specific needs/services.
34.3 Customer may not transfer its rights or obligations under these Terms and Conditions without Provider’s prior written consent.
34.4 Any and all agreements between the parties which require signatures may be executed in counterparts and may be electronically signed/submitted. Counterparts and/or electronically signed/submitted agreements shall be deemed originals and shall have the same force and effect as if they were one original agreement signed by both Parties.
